|By Le Williams | 2 years ago|
Amazon has officially suspended its Mayday live video support service for Fire tablets. The discontinuance comes five years after its launch, which was promoted to be a key marketing strategy during a time interval for the American electronic commerce and cloud computing company based in Seattle, Washington.
Mayday allowed users to activate a video-based chat session with a support representative through a simple online feature. The feature will be deprecated this month.
Amazon’s support page presently notes that the customer service remains accessible through phone, email, and chat. Technical needs are managed by the support team through the Fire tablet’s screen-sharing functionality.
Jeff Bezos, Amazon’s CEO, anticipated the feature to be a success. Amazon later stated that the response time for Mayday had been reduced to about 9 seconds, surpassing its own goal of 15 seconds, with a strong utilization by about a third of the Fire user base.
Amazon mentioned that the “service was offered on legacy devices that are no longer sold by Amazon.com” before reiterating that customers can simply email, call, or chat with customer service representatives for their concerns, according to GeekWire. The corporation also allayed any fears of terminating the screen-sharing feature of the tablets, which is employed by Mayday to solve customer issues.