|By Le Williams | 2 years ago|
Apple released a statement on Friday, explaining a solution towards the replacement of “a small percentage of the keyboards in certain MacBook and MacBook Pro models” whose letters or characters repeat unexpectedly, letters or characters don’t appear or whose keys feel “sticky” or don’t respond consistently.
In a public statement, the multinational technology company reemphasized the parameters of the service program, without providing more details about the number of devices impacted.
“Apple or an Apple Authorized Service Provider will examine the customer’s device to verify eligibility and then perform the service free of charge,” the company said. “Service may involve the replacement of one or more keys or the whole keyboard.”
Apple added that customers who have previously paid for a repair related to the service program can contact the company to get a refund for the service cost.
Since its new design in 2015, users have complained about the feel of the new keyboards, stating that they could be easily damaged by specks of dust.
At least three proposed class action lawsuits have been filed against Apple over the use of the butterfly switch.
In response to the butterfly switch complaints, Apple published a webpage in 2017, outlining the method towards cleaning the keyboard using a can of compressed air, which was not an effective solution.
The program covers the MacBook and MacBook Pros for four years after purchase. Apple noted the service program doesn’t extend the standard warranty of the computers.