Apple faces class action lawsuit over ‘defective’ keyboards in recent MacBook Models

Avatar By Le Williams | 2 years ago

Apple Inc. has incurred a class-action lawsuit stemming from “defective” keyboards in recent MacBook and MacBook Pro models.

The lawsuit, filed in Northern California district court, alleges that the low-profile, butterfly-switch keyboards in 2015-and-later MacBook and 2016-and-later MacBook Pro models are “prone to fail,” resulting in “non-responsive keys” and other issues, according to court documents obtained by MacRumors.

Law firm Girard Gibbs LLP has filed the lawsuit on behalf of MacBook Pro owners Zixuan Rao and Kyle Barbaro, residents of San Diego, California, and Melrose, Massachusetts respectively.

The proposal class consistes of all persons within the United States who purchased, other than for resale, the model year 2015 or later Apple MacBook, or a model year 2016 or later MacBook Pro laptop, equipped with a “butterfly” keyboard.

Within the complaint filed, it is noted that keys can become unresponsive when small amounts of dust or debris accumulate around of under the elements.

Additionally, the suit demonstrates that Apple’s butterfly keyboard and MacBook are produced and assembled in such a way that when minimal amounts of dust or debris accumulate under or around a key, keystrokes fail to register. As a result of the defect, consumers who purchased a MacBook face a constant threat of non-responsive keys and accompanying keyboard failure. When one or more of the keys on the keyboard fails, the MacBook can no longer serve its core function.

The lawsuit alleges that “thousands of consumers have experienced this defect,” and highlights over 20 complaints shared by users on the Apple Support Communities, MacRumors Forums, and Reddit. The complaint also cites a Change.org petition about this issue that currently contains an excess of 22,000 signatures.

Among other accusations, Apple is cited with violating California’s Unfair Competition Law and Consumer Legal Remedies Act, the Magnuson-Moss Warranty Act, the Song-Beverly Consumer Warranty Act, and fraudulent concealment.

The complaint requests that Apple pays punitive damages in an amount to be proven at trial, publicly discloses the defect, and reimburses customers for all costs attributable to remedying or replacing defective MacBook or MacBook Pro models. A jury trial has been demanded in Northern California district court.