|By Aaron Sims | 6 years ago|
Nest Labs – the company Google recently purchased for $3.2 billion – announced Thursday that it was halting sales of its smoke and carbon monoxide alarms because of a safety glitch.
The faulty feature at issue is one of the device’s most lauded, the so-called “Nest Wave” function, which allows users to silence the alarm with a wave for minor issues such as burning toast.
In a statement on the company’s webpage, CEO Tony Fadell revealed that that testing had demonstrated that the feature could be unintentionally activated by a unique combination of circumstances.
“This could delay an alarm going off if there was a real fire,” said Fadell. “We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.”
In response to the problem, Nest Labs is immediately disabling the wave feature and halting all sales until the issue is fixed and all safety concerns removed.
“We feel that is the best and safest thing to do,” said Fadell.
According to his statement, consumers connected to a Nest account via Wi-Fi will automatically have Nest Wave disabled within 24 hours. No action needs to be taken and their smoke alarms will continue to work. However, individuals without Wi-Fi access are out of luck. Nest recommends that they immediately stop using the alarm and contact the company for a complete refund.
“We’re enormously sorry for the inconvenience caused by this issue,” said Fadell. “Please know that the entire Nest team and I are focused on fixing this problem and continuing to improve our current products in every way possible.”